Frequently Asked Questions

Frequently Asked Questions

How can I place an order?

Just log on to our website and select the item you wish to purchase and add it to your cart. Then click on “Check Out” to confirm your order. You will receive an email and an SMS message that your order has been confirmed.

 

I received an email/SMS that my order is being verified. What does it mean?

To confirm the information about you and your order, we do a quick verification of the name, contact information, and delivery address that is on each and every order placed through our website.

Once you have placed your order and received an email and SMS confirming your order, one of our friendly Rakk representative will give you a call between 8:00 AM to 4:00 PM to confirm the name, contact information, and delivery address on your order.

Orders that have been verified are packed and prepared for delivery.

 

How soon can I receive my order?

We can deliver your order to you within 2 business days after verification. If you choose to have Express Delivery, we can your order to you the next day after your order has been verified.

 

How can I pay for my order?

We accept COD and Dragonpay for all of your orders.

For COD, you may give your payment for your orders to our Rider.

For Dragonpay customers, please follow the instructions sent to your email.

 

Do you do weekend deliveries?

Our regular delivery schedule is from Mondays to Saturdays 8:00 AM - 4:00 PM. We do Sunday deliveries from 8:00 AM to 4:00 PM for selected items and bulk orders.  

 

Why was my order cancelled?

Unverified Orders

If we are unable to verify the information on your order, such as your contact information or the shipping address, we will be forced to cancel them.

Failed Delivery

Our riders are instructed to give you a call if they are unable to find the address you have listed on your order, if you are unable to provide payment at the time, or if there is no one to receive the order at the location. We will only attempt a second delivery once you confirm your information through the phone.

Please note that we will be forced to cancel your order if we cannot reach you through the phone during our first delivery attempt or if we cannot complete our second delivery attempt.

Rejection of Orders

Certain orders may be cancelled after verification. Some examples are:

  • inaccurate product pricing;
  • limited quantities available for sale or sold;
  • issues identified by Rakk.ph fraud or re-seller avoidance department.

 

Where can I find my order number?

Upon confirmation of your order, your order number may be found in the following places:

  • The subject line of the order confirmation email
  • On the SMS confirmation
  • On your order’s shipping label